Information Privacy Policy 99ka Users

01Introduction to Privacy Policy

99ka understands that personal information is a valuable asset belonging to each user. This privacy policy exists to make the entire data handling process fully transparent — from the moment you visit the website, create an account, and make transactions, through to when you stop using our services.

We are committed to processing your personal data in accordance with the following principles:

• Lawful, fair, and transparent: Data is only collected and processed when there is a clear legal basis and users have been fully informed.
• Purpose limitation: Collected data is used solely for the stated purposes and may not be repurposed for other uses without your consent.
• Data minimization: We only collect information that is genuinely necessary for providing our services and do not request excessive data.
• Accuracy: Data is kept accurate and up to date; you always have the right to request correction of inaccurate information.
• Security: Data is protected by appropriate technical and organizational measures against unauthorized access, loss, or destruction.

If you have any questions about how we handle data, please contact the 99ka support team before using the service.

02Data We Collect

To provide online entertainment services and ensure the security of your account, 99ka collects the following types of information:

We does not collect sensitive information such as medical data, religion, political views, or sexual orientation. Financial data (card numbers, full account numbers) is never stored directly on 99ka's systems — transactions are processed through separately encrypted third-party payment gateways.

03Data Usage Purposes

99ka uses the information collected for the following specific purposes. Each purpose has a clear legal basis:

• Providing and maintaining services: Create and manage your account, process deposit/withdrawal transactions, and allow you to access game lobbies and place sports bets.
• Identity verification (KYC/AML): Compliance with anti-money laundering and age verification requirements, ensuring that only users aged 18 and above are permitted to use the service.
• Account security: Detect and prevent fraud, unauthorized access, and violations of the terms of use.
• Customer support: Process support requests, resolve complaints, and improve service quality based on user feedback.
• Improving the platform: Analyze aggregated (anonymized) usage behavior to improve the interface, page load speed, and user experience.
• Notifications and Marketing: Send information about promotions, events, and service updates – only when you have consented to receive these notifications.
• Legal compliance: Retain transaction records and data as required by law, and cooperate with authorities upon valid request.

04Sharing Data With Third Parties

99ka does not sell, rent, or exchange your personal data for commercial purposes. However, in certain cases necessary for operating our services, we may share information with:

• Payment processing partners: Payment gateways such as VietQR, NAPAS, MoMo, ZaloPay for processing deposit and withdrawal transactions. These partners receive only the minimum information necessary for the transaction and are bound by strict confidentiality agreements.
• Technical service providers: Units supporting cloud infrastructure, CDN, and network security operations. They are not permitted to use data beyond the scope of the service contract.
• Identity verification unit: Third-party KYC services for document verification and facial recognition during the account verification process.
• Regulatory authorities: When a valid request is received from a competent state authority or court, or when necessary to prevent criminal activity or protect legitimate interests.

In all cases of data sharing, 99ka requires all receiving parties to sign a data confidentiality agreement and commit to using the information only for authorized purposes. Data is transmitted via secure encrypted connections.

05Cookies And Tracking Technologies

99ka uses cookies and similar technologies to ensure the website functions correctly and to improve your experience. Below are the types of cookies we use:

• Essential cookies: Required to maintain login sessions, account security, and website navigation. These cookies cannot be disabled without affecting core functionality.
• Functional cookies: Remember your preferences such as language, interface settings, and other personal choices so you don't need to reconfigure them on each visit.
• Analytics cookies: Aggregate data is collected on how users interact with the website to help us understand and improve platform performance.
• Marketing cookies: Used to track the effectiveness of internal advertising campaigns. We do not use third-party advertising network cookies on the 99ka platform.

You can manage cookie settings through your browser. Please note that disabling certain types of cookies may affect website functionality. Login session cookies will automatically expire after a period of inactivity to protect your account.

06Data Security Measures

Protecting user information is a responsibility that 99ka places at the forefront. We implement multiple layers of technical security and operational processes to safeguard your data:

• Transmission encryption: All data between your browser/app and the 99ka server is protected by TLS 1.3 protocol, the highest current encryption standard.
• Storage encryption: Sensitive information such as passwords is stored as one-way hash values. Even internal staff cannot read your original password.
• Access control: User data is only accessed by authorized personnel through multi-layer authentication mechanisms. All access actions are logged.
• Continuous monitoring: The anomaly monitoring system operates 24/7, automatically alerting when signs of unauthorized access or unusual behavior are detected.
• Periodic security audits: 99ka conducts regular security assessments and penetration testing to identify and patch potential vulnerabilities.
• Data Backup: Data is regularly backed up and stored across multiple geographic locations to ensure recovery in the event of an incident.

While we make every effort to protect your data, no system is completely impenetrable. Users therefore also play an important role in securing their own accounts by using strong passwords and not sharing login credentials.

07Your Rights Over Personal Data

As a data subject, you have the following rights regarding the personal information 99ka holds about you:

• Right of access: You have the right to request a full view of all personal data that 99ka currently holds about you, along with information on how it is being processed.
• Right to rectification: If your data is inaccurate or incomplete, you have the right to request an immediate update or correction.
• Right to erasure: In certain cases, you have the right to request deletion of your personal data, except where retention is required by law.
• Right to restriction of processing: You may request a temporary suspension of data processing while awaiting resolution of a dispute or a review of data accuracy.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to withdraw consent: For data processing based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the 99ka support team. We are committed to responding within 30 working days from the date a valid request is received. Some requests may require identity verification before processing.

08Data Retention Period

99ka only retains personal data for as long as necessary to fulfill the purpose for which it was collected, or as required by law:

• Active account data: Retained for the entire duration the account remains active on the platform.
• Financial transaction data: Stored for a minimum of 5 years from the transaction date in accordance with common anti-money laundering regulations.
• KYC profile: Retained for the lifetime of the account and for an additional period after account closure as required by law.
• Access and security logs: Stored for 12 months for security investigation and fraud detection purposes.
• Marketing data: Deleted immediately upon withdrawal of your consent to receive marketing communications.

After the retention period expires, data will be securely deleted or anonymized. You may request the specific retention period for each type of data by contacting our support team.

09Children and Minors

99ka's services are designed and intended solely for individuals who are at least 18 years of age and above. We strictly prohibit underage users from accessing the platform in any form.

• 99ka does not intentionally collect any personal information from individuals under 18 years of age.
• The age verification process (KYC) is carried out to ensure compliance with this requirement.
• If an account is found to belong to a person under 18, the account will be closed immediately and all related data will be deleted from the system.
• Parents or guardians who suspect a minor has created an account on 99ka may contact the support team immediately to request an investigation and account closure.

10Privacy Policy Changes

99ka may update this privacy policy from time to time to reflect changes in our operational processes, technology, or legal requirements. When significant changes occur, we will notify you through:

• A prominent notification displayed when logging into your account.
• Email sent to the address registered with your account.
• A notice on the homepage or on this privacy policy page.

A new version of the policy will take effect from the date it is published, unless otherwise noted. Continued use of the service after the effective date means you accept those changes. We recommend you check this page periodically to stay informed of the latest version.

11Privacy Contact

If you have any questions, concerns, or requests regarding the privacy policy or how we handle your personal data, please contact us via:

• Support email: [email protected]
• FAQ Page: 99ka.net/faq
• Response time: Within 30 working days from receipt of a valid request.

The 99ka support team is always ready to answer any questions and assist you in exercising your personal data rights as quickly and transparently as possible.